Policies & Notices

Cancellations/Refunds/Payment Information for Conferences 

(Please see the next section for courses.)

Cancellations are accepted up to 30 days prior to the event less a $50 processing fee. Cancellations are not accepted less than 30 days prior to conference and no refunds are provided less than 30 days prior to a conference. 

Cancellations/Refunds/Payment Information for Courses

(such as DIR 101, 201, 202, 203, 204, 310, 320, etc)

Whether you pay for the full price of the course or you pay a deposit, the entire price of the course is required to be paid even if you drop the course or stop attending. Recurring or balance payments must be received on time to remain enrolled in a course. You will not receive your Certificate of Attendance until your final payment is received, potentially making you ineligible to receive Continuing Education Credits (CEs or CEUs) for your course. In addition, if your payment is not received within 15 days of your payment due date, an additional $50 processing fee will be charged. 

Some courses may have course specific payment, cancellation, and refund policies. Please read your course registration page for class-specific cancellation/refund policies. Unless otherwise noted in course-specific registration materials, the policies are the same as listed below for other DIRFloortime courses.

If you registered for a DIR 202, 203, 204A or 204B course, please be certain you have met the prerequisites and are eligible to register for this course! If you are uncertain whether you are eligible to attend this course, please contact dirfloortimetraining@icd.com. The refund and cancellation policies will not be waived if you registered without having completed the appropriate prerequisites. 

All cancellations must be made by e-mailing dirfloortimetraining@icdl.com. If you request a cancellation at least 15 days prior to the first day of class you will qualify for a full refund less a $75 USD processing fee. If the course price is less than $150 USD, then the processing fee will be 50% of the price paid. Cancellations after that period and before the class begins are eligible for a 50% refund of the entire course fee. If you paid a deposit of less than 50%, you may still owe ICDL a payment. No refunds will be issued once the class has begun and full payment is required even if you stop attending the course. Class change requests are considered a cancellation and re-registration.

For certificate orders, renewals, and replacements, there are no refunds. 

Cancellations/Refunds/Payment Information for Services

ICDL is committed to your satisfaction for our therapy, parent coaching, Floortime Intensive, and all other services we provide through our DIRFloortime® Therapy Center. We ask that you immediately contact us at livingston@icdl.com if you have any concerns and/or are not satisfied with our services. Our policy is to not provide refunds on services already rendered, but we will provide prorated refunds for unused portions of any prepaid services if you are unsatisfied.  

Important Information About the Use of Promotional Codes for All Conferences, Courses, or Services

You must take advantage of any promotions (promo codes) when you register for your course. We are not able to issue refunds for promotions that are not entered at the time of registration.

Suspension or Removal From Courses and Conferences

ICDL reserves the right, at its own discretion, to remove any student or participant for any reason it deems appropriate including, but not limited to, being disruptive, disrespectful, or detracting from the process of the course. ICDL is committed to having a safe and respectful learning environment for all of our participants, students, and staff. ICDL also reserves the right to remove or suspend any participant or student due to lack of payment of, or incomplete payment of, the required course or conference registration fees.  

Complaints or Grievances 

ICDL is committed to making the learning experience in our courses and conferences as best as possible.  However, problems can arise from time to time.  We will work with you to resolve any problems as quickly and effectively as possible.

Should a participant in a course have a complaint about course content or instructors, we ask that you first contact the training leader of the course. If this is not acceptable, appropriate, or successful, you can email our training department at dirfloortimetraining@icdl.com. Should a participant in a course have a complaint about the facility or non receipt of certificates, we ask that you contact the training department directly at dirfloortimetraining@icdl.com.  A training department manager will respond as quickly as possible.  If you are a Social Worker, please indicate this in the subject line of your email to dirfloortimetraining@icdl.com, as your complaint or grievance will be addressed by ICDL’s Social Work Consultant, Catherine Murray, LCSW.  If you are still not satisfied, please e-mail the ICDL Chief Executive Officer, Jeffrey Guenzel, at jguenzel@icdl.com. Once your complaint is received by Mr. Guenzel, you will receive a response with a resolution within 15 business days. ICDL will maintain a record of grievances and resolutions made by Social Workers and will seek to improve based on what is learned from each situation.  Our policy is to not provide refunds on services already rendered, but we will provide prorated refunds for unused portions of any prepaid services if you are unsatisfied.


Aligned with the DIR model, continuing education offered by ICDL works to be responsive to a range of individual differences in processing, communicating, and regulating; learning differences, learning disabilities, and other forms of disability. ICDL is committed to making all of our conferences and training opportunities accessible to all participants. ICDL does this by asking that once registered, participants who would seek accommodations in order to participate in a course to contact the Training Program of ICDL (training@icdl.com). The Training Program staff will work with the participant and course instructors to individualize accommodations including the following, and in addition to any accessibility features included in the Zoom and Moodle platforms: 

Accommodations are frequently bundled into modifications within each course, anticipating that participants who come to courses will have a range of needs, and may not have informed ICDL of their identified learning or developmental disability prior to the course. ICDL is committed to making courses accessible and rich opportunities to engage with and learn. 

See accessibility for Zoom here: https://explore.zoom.us/en/accessibility/

See accessibility for Moodle here: https://moodle.org/mod/page/view.php?id=8753 

DIRFloortime® Training Program Curriculum Policies and Prerequisites

Please visit the DIRFloortime® Training Program Curriculum page for specific Information and the terms and conditions for each DIRFloortime professional certificate course.  

Replacing a Certificates of Attendance or Competency

ICDL issues certificates of completion/attendance and certificates of competency via email. If you do not have the email, did not save it when it was sent, or just want a certificate with the updated logo, you can order a replacement by clicking here. For certificate orders, renewals, and replacements, there are no refunds. 

Privacy Notice 

This privacy notice discloses the ICDL privacy practices for our websites including www.icdl.com and www.floortime.org websites. This privacy notice applies solely to information collected by our websites. It will notify you of the following:

Information Collection, Use, and Sharing 

We are the sole owners of the information collected on this site. We only have access to or collect information that you voluntarily give us via email, registration forms, or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new courses or conferences, or changes to this privacy policy.

When you register for a course, conference, or other event for which you are enrolled in the www.floortime.org site as a user, your email address may be available to other members of the course, conference, or event for which you are enrolled unless you choose to change this setting in your profile. You have control over this setting.

Your Access to and Control Over Information 

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:


We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Protected Healthcare Information

ICDL follows all laws and regulations regarding protecting healthcare information. If you become a client of ICDL's Therapy Center, we will provide you with additional privacy practices information at that time.    

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 301-304-8834 or by email at info@icdl.com.