The ICDL Graduate School policy on student rights, seeks to assure the prompt and fair resolution of student problems arising from the execution of academic and administrative policies.  We strive to be responsive to student concerns and to provide a thorough review and due process with regard to any difficulty that may arise.

Although students have the right to file a formal grievance at any time in case of an academic or administrative complaint, whenever possible, students will be expected to first utilize informal procedures for addressing and resolving complaints.  A student is encouraged to discuss their complaint with the person(s) who is (are) directly involved in the complaint in an effort to come to a satisfactory resolution.  If possible, a mutual agreement between the parties will be encouraged to resolve disputes.

If the above-described informal direct discussions are not successful, the student may then follow a mediated process or file a formal grievance. 

General requirements for a formal grievance:

• Needs to be submitted in writing to the appropriate authority
• Submitted no later than 90 days from the precipitating event or action. 
• Stating the nature and time of the offending action and
• Stating the person(s) involved in the action or failure to act. 

No reprisal of any kind shall be taken against any participant involved in a grievance procedure. The ICDL Graduate School does not tolerate any form of harassment or intimidation based on race, color, sex, religion, national origin, or sexual orientation.  The ICDL Graduate School assumes the responsibility of taking appropriate disciplinary action in these instances. As the ICDL Graduate curriculum is substantially delivered through online courses, physical sexual assault will not be of great concern.  However a particular emphasis is placed on policies and procedures regarding sexual harassment or online unwanted sexual solicitations experienced by students, faculty and/or administrative staff.

The complete institution’s policy on student rights and process for addressing student grievances is available at the online Policy Bulletin, which is located on the ICDL Graduate School website.