ICDL Courses and Training Program Policies

Cancellations/Refunds/Payment Information

Please be aware that if you have selected to only pay a deposit at registration, your final payment must be received no later than 1/2 way through your course.  For example, for a 14 week course that meets weekly, final payment is due on the date of your 7th weekly class.  You will not receive your Certificate of Attendance until your final payment is received, potentially making you ineligible to receive Continuing Education Credits (CEs or CEUs) for your course.  In addition, if your payment is not received within 15 days of you due date, an additional $50 processing fee will be charged.

Some courses may have course specific payment, cancellation, and refund policies.  So, please read your course registration page for class-specific cancellation/refund policies.  Unless otherwise noted in course-specific registration materials, the policies are the same as listed below for other DIRFloortime courses.

If you registered for a DIR 202, 203, 204A or 204B course, please be certain you are eligible to register for this course!!!  You must have written feedback that indicates you are eligible to attend this course.  If you are uncertain whether you are eligible to attend this course, please contact dirfloortimetraining@icd.com.

The individual registration fee for each class includes a non-refundable processing fee of $50.

All cancellations must be made online through Mylo or by e-mailing dirfloortimetraining@icdl.com at least 15 days prior to the first day of class to qualify for a full refund (less the $50 processing fee).

Cancellations after that period and before the class begins are eligible for a 50 percent refund (less the processing fee).

No refunds will be issued once the class has begun.

Class change policy:  Please be certain you are registering for the correct course.  All class changes are subject to a $20 course change fee

For certificate renewals and replacements, there are no refunds. 

Complaints or Grievances:  Should a participant in a course, we ask that you contact the training leader of the course.  If this is not acceptable, appropriate, or successful, please e-mail the ICDL Chief Executive Officer, Jeffrey Guenzel, at jguenzel@icdl.com.  It is our goal and commitment that every participant is satisfied with their learning experience. 

Accessibility:  ICDL is committed to making all of our conferences and trainings accessible to all participants.  We ask registrants that may need any accommodations to please e-mail dirfloortimetraining@icdl.com and we will work to meet your needs.  ICDL uses Blackboard Collaborate for our live online learning courses which is a full-feature learning platform used by universities across the country.  Blackboard Collaborate has a commitment to accessibility.  Read more about how Blackboard Collaborate removes the barriers to ensure universal access to learning by clicking here.