ICDL Courses and Training Program Policies

Refund and Cancellation Policy

Cancellations/Refunds/Payment Information for Conferences (please see the next section for courses)

Cancellations are accepted up to 30 days prior to the event less a $50 processing fee.  Cancellations are not accepted less than 30 days prior to conference and no refunds are provided less than 30 days prior to a conference. 

Cancellations/Refunds/Payment Information for Courses (such as DIR 101, 201, 202, 203, 204, 210, etc)

Please be aware that if you have selected to only pay a deposit at registration, your final payment must be received no later than 1/2 way through your course.  For example, for a 14 week course that meets weekly, final payment is due on the date of your 7th weekly class.  You will not receive your Certificate of Attendance until your final payment is received, potentially making you ineligible to receive Continuing Education Credits (CEs or CEUs) for your course.  In addition, if your payment is not received within 15 days of your payment due date, an additional $50 processing fee will be charged. 

Some courses may have course specific payment, cancellation, and refund policies.  So, please read your course registration page for class-specific cancellation/refund policies.  Unless otherwise noted in course-specific registration materials, the policies are the same as listed below for other DIRFloortime courses.

If you registered for a DIR 202, 203, 204A or 204B course, please be certain you are eligible to register for this course!!!  You must have written feedback that indicates you are eligible to attend this course.  If you are uncertain whether you are eligible to attend this course, please contact dirfloortimetraining@icd.com.  The refund and cancellation policies will not be waived if you registered without having completed the appropriate prerequisites. 

 All cancellations must be made by e-mailing dirfloortimetraining@icdl.com.  If you request a cancellation at least 15 days prior to the first day of class you will qualify for a full refund less a $75 processing fee (if the course price is less than $75, then the processing fee will be 50% of the price paid).  Cancellations after that period and before the class begins are eligible for a 50 percent refund.  No refunds will be issued once the class has begun.  Class change requests are considered a cancellation and re-registration.

For certificate renewals and replacements, there are no refunds. 

Complaints or Grievances:  Should a participant in a course have a complaint, we ask that you contact the training leader of the course.  If this is not acceptable, appropriate, or successful, you can e-mail our training department at dirfloortimetraining@icdl.com.  A training department manager will respond as quickly as possible.  If you are still not satisfied, please e-mail the ICDL Chief Executive Officer, Jeffrey Guenzel, at jguenzel@icdl.com.  Once your complaint is received by Mr. Guenzel, you will receive a response with a resolution within 15 business days.  It is our goal and commitment that every participant is satisfied with their learning experience. 

Accessibility:  ICDL is committed to making all of our conferences and trainings accessible to all participants.  We ask registrants that may need any accommodations to please e-mail dirfloortimetraining@icdl.com and we will work to meet your needs.  ICDL uses Blackboard Collaborate for our live online learning courses which is a full-feature learning platform used by universities across the country.  Blackboard Collaborate has a commitment to accessibility.  Read more about how Blackboard Collaborate removes the barriers to ensure universal access to learning by clicking here.